Information Technology:
Workflows

Use these Information Technology (IT) workflows, or process flows, to better understand the business processes carried out by an IT department. Download these PDF, Visio, BPMN, and PowerPoint templates to add notes and customize the workflow to your business.


Application Development & Release(Preview)

The needs or requirements definition, design, development, testing and deployment of internal IT applications.


Data Center Provision & Maintenance(Preview)

The identification, planning, and implementation of improvements to company data centers. Includes project planning, identification of possible downtimes, vendor RFPs, implementation of data center improvements and the final testing and QC of any changes made.


Help Desk(Preview)

The fielding, assignment and subsequent resolution of IT-related help tickets from customers (internal employees).


IT Project Management(Preview)

The definition, requirements gathering, planning, initial approval and ongoing management of IT-related projects.


System Support & Maintenance(Preview)

The fielding of bug or error reports from system users and subsequent research and resolution of system issues.